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User Manual

Quick Start Guide

APP

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ChromaBright Privacy and User License Agreement

Troubleshooting

If lights do not work:

  1. Make sure lights are connected to the adaptor.
  2. Make sure control box is connected to light string or curtain light.
  3. Make sure the adaptor is plugged into a 110V-125V AC outlet.
  4. Make sure the outlet has power (check to see if any switches or timers control the outlet), and is not connected to a dimmer switch.
  5. If used on a timer controlled outlet, make sure timer is rated for use with compact fluorescent bulbs (CFL bulbs) or LED bulbs. If not, use on a different circuit/outlet.
  6. When used on a GFCI controlled outlet, reset the GFCI outlet in case it is activated.
  7. Open app and toggle On/Off button within the app.
  8. Disconnect the whole set from the 110-125V power source for 2 minutes and plug back in.

If One or More Bulbs are Not Working:

  1. Philips ChromaBright lights have RemainsLit technology, allowing the lights to continue to work if a bulb is burnt out, broken, loose or missing.
  2. With the RemainsLit technology, it is normal to see the lights continuing to work with one or more bulbs burned out.

If additional sets plugged into the first set do not work (but first set works):

  1. Make sure the connector from the first set is fully inserted into the end connector of the second set.
  2. Make sure the connector is not installed in reverse.
  3. Make sure you have not exceeded the maximum number of sets to connect end to end (shown on the cord tag).

If app stops working or is not responding:

  1. Restart app by fully closing and reopening or restarting app.

If lights are not synchronized to each other when multiple control boxes are used:

  1. Disconnect all sets from power momentarily, then apply power to all sets at the same time. See the “Creating a new group” section for more options.

If App cannot connect to light string(s):

  1. Make sure your Bluetooth is active/turned on, on your device (turn on Bluetooth in your device settings). App will also automatically ask to enable Bluetooth on your device when you open App.
  2. Make sure your device is running Bluetooth 4.0 or higher. App will not connect to light string if the device does not have Bluetooth 4.0 or higher. If your device does not have Bluetooth 4.0 or higher, please use a different device.
  3. Make sure your Apple or Android operating system is running iOS 11.0 or Android 6.0 or higher. App will not work if your device's operating system is lower than iOS 11.0 or Android 6.0. It will also not work on Windows based devices.
  4. Remove power from whole set for approximately 2 min. Then reconnect power to whole set. Open app and reconnect to light string.
  5. Ensure distance from device and control box is less than approximately 30 feet. Note: distance is reduced when obstacles are present.

For additional troubleshooting and user information:

  1. Within the app, tap the profile button on the bottom right corner of the app and select the FAQ tab.

If timer settings do not work correctly:

  1. Power may have been removed from light string. Connect to light string and re-enable timer setting by following the steps shown on previous pages.
  2. If power is removed from light string all timer settings will be lost. Please maintain 115V-125V power to the light string to allow the light string timer to work.

Customer Support

Call Customer Service at 1-800-763-6177 Monday-Friday 9:00am - 5:00pm CST or use the contact form: Contact Us Lights

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